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Professional Call Center, Serving Santa Barbara, California, Since 1958: Live Answering, Advanced Voicemail, Dispatching, & More
Welcome to BTE Communications, Santa Barbara best choice for affordable, customizable, and reliable phone answering services. Our state-of-the-art, professional call center provides commercial clients with the following services:
- Advanced Message Delivery
- Call Dispatching
- Alarm Monitoring
- Emergency Response Coordination
- Inbound Telemarketing
- Scheduling and Reservations
- Order Taking
- Customer Service
These services can be hand selected to meet the needs of any business—no matter how big or small, and no matter what industry they are from. Our services are 100% customizable, so depending on your preferences and specifications we can create the perfect plan to meet your needs and budget.
Our professional team of answering service representatives has over ten years of experience in providing phone answering services to a variety of businesses in the Santa Barbara area, including towing, plumbing and heating, legal, bail bonds, local government and municipalities, oil fields, property management, healthcare, and more. They are comfortable using all of the latest call center software and technology, and are adept at listening to the needs of callers while following a script and typing up notes.
At BTE Communications, we provide dependable answering services 24 hours a day, 365 days a year. Additionally, we ensure that we keep all client and caller information confidential and secure. To obtain a free estimate for our services, call and speak with one of our account managers today.
Alarm Monitoring & Emergency Response Coordination Services, Santa Barbara, CA
For over 50 years, BTE Communications has provided Santa Barbara businesses from every industry with alarm monitoring and emergency response services. This service initially began in response to the needs of our clients who work in the oil fields. These clients needed a comprehensive emergency response plan for a number of possible emergencies, such as tsunami warnings, gas leaks, oil leaks, explosions, fires, and more. To meet their needs, BTE would monitor their alarms remotely 24 hours a day (or only after their normal business hours) and make sure we were always prepared to call those they needed if one of their alarms was triggered. Callouts were usually made to specific management personnel or directly to first responders. BTE is committed to maintaining the highest standards when it comes to responding to disasters and emergencies, which is why we use the industries leading communication technologies. We constantly upgrade our equipment and keep our staff up to date on how to use it. Call us today to learn more about our alarm monitoring and emergency response services for your Santa Barbara business.
Order Taking and Inbound Telemarketing Services, Santa Barbara, CA
For over 50 years, BTE Communications has been the designated call center for Santa Barbara companies that required a team of reliable telemarketers to help take orders and perform important inbound telemarketing functions. One of BTE's many goals is to help create a more satisfying shopping experience for your customers. However you may advertise your products or services, our seasoned phone agents can be trusted to answer your calls promptly, follow your preapproved call script, take accurate order and payment information, securely transfer all information on an ongoing basis, and record calls upon request for verification or quality assurance purposes. Another benefit of outsourcing your order taking and inbound telemarketing needs is that we are prepared to handle peaks and valleys in call volume 24 hours a day, 365 days a year. At BTE, you'll only pay for the services you use and are never required to commit to a long-term contract. Call us today for a free estimate on our telemarketing and order taking services available in Santa Barbara, California.
Reservation and Scheduling Services, Santa Barbara, CA
BTE Communications excels at providing Santa Barbara businesses with professional scheduling and reservation services. With BTE, not only can we answer your calls, but we also can help you accomplish more with our scheduling services. These services have been used to schedule flu shot appointments for hospitals, open house appointments for realtors, in office visits for medical and dental offices, and workshop sign-ups for financial planning conferences. Reservation and scheduling services are available 24 hours a day, 365 days a year and charged strictly upon usage. You'll have your own dedicated line so that our phone agents will know when your customers call in and also be given the opportunity to include voice mail, message delivery, call routing, and more. Call BTE Communications to learn more about our affordable scheduling and reservation services for Santa Barbara businesses.
Dispatching, Santa Barbara, CA
BTE Communications provides 24/7 dispatching services to companies in Santa Barbara. Our live operators can be trusted to handle any situation promptly and in accordance with the instructions outlined in your dispatching protocol. Whether you manage an HVAC and plumbing company that needs to be able to communicate with technicians throughout the day who are in the field or a tow company that needs to respond to calls from the highway patrol, BTE's dispatching service can help. We provide dispatching via cell phone, two-way radio, and tablet; answer calls within the first three rings; and can answer calls using your company's name. Call today to learn more about our affordable and dependable dispatching services.
Advanced Voicemail and Message Delivery, Santa Barbara, CA
BTE Communications has been providing Santa Barbara businesses with advanced voicemail and message delivery services since 1958. Voice mail services make your staff available 24 hours a day, which creates more opportunities for your business to grow and helps you appear more willing to respond to your customers' needs. With BTE, you can set up as many voice mail boxes as you need, create a voice mail tree, record custom hold prompts, and retrieve your voicemail messages from anywhere and at any time. We can also customize voicemail to your specific preferences: Voice mail messages can be transcribed into text or saved as .wav audio files that are emailed to you on a regular basis. We can even send you notifications via fax, text, or email, when a voice mail message is received. Call us to learn more about our voicemail and advanced message delivery services. Set-up is easy, activation is instant, and contracts are monthly for our Santa Barbara customers.
Virtual Assistant/General Over-The-Phone Customer Services, Santa Barbara, CA
BTE Communications' call center services can be set up to act as your remote customer service department or virtual assistant. Because we are capable of answering calls within the first three rings, are staffed around the clock, can be instructed to answer most frequently asked questions, and can work within most ordering, scheduling, payment taking, and reservation systems, we are able to serve as a customer service department or dedicated receptionist. We have over 50 years of experience and understand that prioritizing customer communication, providing quality service, and being responsive to customer complaints are crucial for optimizing the consumer experience. Call today to learn more about how your company could have its own remote customer service department or virtual assistant.
Area code (805)
It is my pleasure to recommend the answering services of BTE Communications. They provide response and dispatching 24 hours a day for our oilfield urgent or emergency calls. The operators at BTE are always courteous and professional when taking and relaying information. We depend on them and we're very happy with their service.