To meet the needs of water, gas, and electric companies, housing authorities, military facilities, public health organizations, and other municipal agencies, BTE Communications offers fully customizable phone answering services that are highly cost effective. Our municipal phone answering service plans typically include our after-hours or 24/7 live operator service, voicemail, advanced message delivery, and dispatching. They can also include scheduling, order taking, alarm monitoring and emergency response callouts, and call routing.
BTE has been serving the needs of municipal clients since 1958, and we are among the oldest and most experienced call centers in California. All of our agents have been carefully screened and trained by our dedicated management team and, on average, have about five years of call center experience. They are adept at following call scripts/protocols, listening to the caller, providing stellar customer service, and typing up orders and/or notes. Additionally, our call center takes advantage of the latest telephone answering software and equipment, which makes it possible for us to give each of our clients the best solutions for their needs. Solutions range from prioritizing calls to creating complicated voicemail trees with custom hold prompts to setting up disaster recovery and redundancy plans.
Call today for a free consultation and estimate. All of our call center plans are provided on a month-to-month basis, which means that there is no long-term commitment required.
Our Municipal Call Center Services Can Include:
- 24-Hour Live Operator Services
- Alarm Monitoring & Emergency Response Callouts
- Advanced Message Delivery Via Text, Fax, or Email
- Emergency Dispatching Via Cell or 2-Way Radio
- Bilingual (English & Spanish) Customer Service
- Call Recording & Reporting
- Call Screening
- Customized Call Scripts & Hold Prompts
- Operator Assisted Voicemail
- Priority Queues
- Virtual Receptionist
- Voicemail & Voicemail Trees
- Local and 1-800/1-888 Phone Lines
It is my pleasure to recommend the answering services of BTE Communications. They provide response and dispatching 24 hours a day for our oilfield urgent or emergency calls. The operators at BTE are always courteous and professional when taking and relaying information. We depend on them and we're very happy with their service.