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Telephone Answering Services for Fresno, Visalia, and Surrounding Cities in California's San Joaquin & Central Valley
Welcome to BTE Communications, Fresno's best choice for professional telephone answering services. Since 1958, we've offered a wide range of cost-effective phone answering services, which can be fully customized to meet the specific needs of any business in Fresno, Visalia, and surrounding cities. Available services include:
- Live phone answering
- Message taking
- Advanced message delivery
- Customer service
- Inbound telemarketing
- Order and payment taking
- Alarm monitoring
- Emergency response coordination
At BTE Communications, we employ a highly qualified team of professional live-operators, who have over 5 years of phone answering experience. Our phone answering services are ideal for companies in a wide range of industries, including oil drilling, water and power, health case, legal, property management companies, plumbing, HVAC, towing, equipment rental, and more. We can also accommodate businesses of all sizes, from a one-person startup to a Fortune 500 corporation with multiple locations across the country.
By choosing BTE, you will be choosing a company that is committed to providing you with affordable, customizable, and reliable call center solutions. Call today to learn more about how our professional phone answering and voicemail services can benefit your Fresno business.
Alarm Monitoring & Emergency Response Coordination Services for Fresno, CA Businesses
BTE Communications offers Fresno-based businesses exceptional alarm monitoring and emergency response coordination. This service is designed to allow any Fresno business to have 24-hour alarm monitoring and remote-assisted callouts when there is an emergency. Depending upon the emergency, callouts can be to designated supervisors, staff in a specified department, the local fire department, EMTs, and more. While this service is most often used for high-risk industries, such as oil drilling companies who need to constantly monitor for gas leaks, oil leaks, fires, explosions, tsunamis, and more, it can easily be employed to help any business that wants to ensure a fast response time to possible emergencies. Other than your alarms, there is no equipment that needs to be purchased and set-up is fast. Our account managers will ensure that we are correctly hooked up to monitor your alarms and will also work with you to adapt the response according to each type of emergency. Call today for a free on-site consultation and estimate.
Fresno's Best Choice For Inbound Telemarketing and Order Taking Services
Choose BTE Communications for all of your inbound telemarketing and order taking needs. Since 1958, Fresno businesses have been relying on BTE to help them with their inbound marketing campaigns. Here's how it works: BTE will supply you with your own designated phone number, local or toll-free, which your customers can call 24 hours a day, 7 days a week. Whether you advertise on television, print, or on the internet, our reliable team of experienced telemarketers will be there to accurately relay your product or service information, take orders and payment information, upsell, administer surveys, and/or respond to complaints. All order and payment information is verified by being repeated back to the customer before confirming and placing the order, and the option to record customer calls is also available. BTE's inbound telemarketing services have been known to help Fresno-based businesses increase their sales and create loyal customers. Call us today to see how we can enhance your business with our fast, easy, and affordable inbound telemarketing and order taking services.
Reservations and Scheduling Services for Fresno, Visalia, and Surrounding Cities
BTE Communications provides professional over-the-phone scheduling and reservation services at highly affordable rates to businesses in Fresno. We'll provide you with your own designated phone number, which will be promptly answered by one of our operators. Our operators can either take reservations or appointment requests, and forward them to you on a regular basis, or log in to your shared calendar to schedule appointments, so you and your staff can have instant updates. This service is ideal for anyone who wants to capture leads around the clock or needs to handle large volumes of RSVPs with a personal touch. Our call center is available 24 hours a day, 365 days a year, and staffed by experienced operators who excel at over-the-phone customer service. Call BTE Communications to learn more about our affordable scheduling and reservation services.
Fresno, CA - Premier Provider of Professional Dispatching Services
In addition to 24-hour live answering, BTE Communications' call center is also able to provide its commercial clientele in Fresno with affordable and reliable dispatching services. By outsourcing your dispatching needs, you'll be able to reach more customers, respond to each call faster, and promptly dispatch your staff out in the field. We offer dispatching via cell phone, tablet, and two-way radio, and will work with you to customize the call script and protocol (ebg. what information to capture, how to dispatch your field technicians, how to take payment information, etc.) Our dispatching service is charged by the unit, which means that you only pay for what you use. You can even decide to use our services on a trial basis, as there are no long-term contracts required to benefit from our cost-effective rates. Call today to learn more about our reliable, affordable and easily customizable dispatching services.
Customer Service Call Center Serving Visalia, Fresno, and Surrounding Cities in the Central Valley
BTE Communications is capable of serving as your dedicated customer service call center for your business in Fresno. We have more than 50 years of over-the-phone customer service experience, a team of highly trained phone agents, and a state-of-the-art, 24/7 call center. We are able to handle nearly any type of customer service call, whether it's a product inquiry call or a customer complaint. As part of this comprehensive service, we will answer your calls with your business name and follow your call script as provided. The call script can be changed at any time and can also include additional instructions, such as forwarding specific calls or delivering urgent messages via text, fax, or email. With BTE Communications, your company in Fresno can have a successful customer service department on a small business budget. Call today to learn more.
Voicemail and Advanced Message Delivery Services, Fresno, CA
BTE Communications can be trusted to manage all of your messages, 24 hours a day, 7 days a week. With our live answering service, we can take messages from clients and forward them to you via text, email, or fax. With our advanced voicemail services, we can set up an automated phone tree with custom hold prompts and as many personalized voice mail boxes as you need. Fresno business owners have been using our services for years and know they can count on us for exceptional service, customizable plans, and cost-effective rates whether they want a basic voicemail plan or access to live phone answering with voicemail. We use the latest technology and equipment from StarTel, so that our communication systems are compatible with any phone carrier or Internet provider. Our professional voicemail services also allow clients to securely access voicemails from anywhere in the world and at any time. Call us today to learn more about our voicemail and message delivery services for Fresno businesses.
Area code (559)
It is my pleasure to recommend the answering services of BTE Communications. They provide response and dispatching 24 hours a day for our oilfield urgent or emergency calls. The operators at BTE are always courteous and professional when taking and relaying information. We depend on them and we're very happy with their service.